Go Dublin! For a limited time, Wheels will pay half your fare (up to $5) for rideshare trips that start AND end IN Dublin on UBER, Lyft and DeSoto Cab Company. Simply apply the promo code GODUBLIN, then select uberPOOL, Lyft Line or DeSoto Share as your mode choice and you’re on your way!

How it works

Smartphone Apps

1. Download the app for Uber, Lyft or DeSoto Cabs (use these links if you wish)

2. Open the app and select Promotions or Promos from the menu options.

3. Enter the promotion code GODUBLIN. Select “Apply” if needed.

4. Set up your trip using uberPOOL, Lyft Line or Desoto Share.

5. Your discount will be subtracted automatically once your trip concludes.


How to choose

Just for Dublin!

All trips must be within the city limits of Dublin, CA. If your pickup or drop-off is outside the city limits, the discount is not valid.

Frequently Asked Questions

What is Go Dublin?

Go Dublin is a rideshare promotion where Wheels will pay for 50% of your fare, up to $5.00, for any rides with our participating partners within the city limits of Dublin, which includes the Wheels transit center and both Tri-Valley BART stations.

Who are the participating providers?

The current participating providers are Uber, Lyft, and DeSoto Cabs. Check back frequently to this Go Dublin page of the Wheels website for updates to providers.

Do I have a choice whether to use Lyft Line or a regular Lyft ride? uberPOOL or a regular Uber ride? DeSoto Rideshare or a regular DeSoto Cab ride?

To qualify for the 50% discount, up to $5, on rides from participating partners in the GoDublin promotion, you must select the uberPOOL, Lyft Line or DeSoto Share option when booking your ride. This helps keep costs low and reduce the number of cars on the road. If you opt to take a regular Uber, Lyft or DeSoto Cab ride you will be responsible for paying the regular fare.

Why did Wheels create the Go Dublin Promotion?

Providing transit service in less-populated areas is challenging, and frequent bus service cannot operate efficiently. Go Dublin is a promotion with rideshare companies to give Dublin residents easy, affordable transportation solutions.

Why is this a demonstration project?

This new concept requires testing to see what works best. We hope it will be easy, more convenient and more cost effective to operate.

When and where is Go Dublin valid?

Go Dublin is valid for trips that both start and end within the city limits of Dublin on any day of the week at any time until the promotion expires on June 30, 2017, OR funding is exhausted, which ever happens sooner.

How does Go Dublin work? I have a smartphone!

Simply download the Uber, Lyft or DeSoto phone app and set up your account. To request a ride select Promotions or Promos from the menu and enter the code “GODUBLIN” (one word) and then select Apply. Next, choose Uber Pool, Lyft Line or DeSoto Share and set your pickup and drop-off locations. Your discount will be automatically applied after your trip concludes.

What if I don’t have a smartphone?

If you don’t have a smartphone, call DeSoto Cab at 925-777-7777.

Is there service for people with disabilities?

Yes, Uber and DeSoto Cab offer vehicles that are wheelchair accessible. Check with participating partners for the latest information on accessibility services available.

What if I don’t have a credit card?

You can still participate in the Go Dublin promotion by scheduling you rideshare through DeSoto Cab at 925-777-7777.

How do I know using rideshare is safe?

All participating partners offer criminal background checks, DMV checks, vehicle inspections and provide $1 million liability insurance for all drivers and vehicles. In addition, there is a zero-tolerance drug and alcohol policy. Finally, some participants offer a rating system; if you rate a driver less than 3 stars, you will never be matched with that driver again. If you do experience a safety incident, call 911 if necessary, then call the participating partners emergency response line as provided for in their individual phone apps.

Is tipping required?

Tipping is not expected or required. Wheels does not cover the cost of tips.

What kind of data is shared with Wheels? Is a user’s name attached to this data? Can Wheels watch their every move?

The data is completely anonymous, so Wheels will not be able to track where someone is or learn exactly where they’ve been or are going. Wheels will receive data such as: frequent destinations, peak travel times and other non-address specific, block level information.

What if I want to go just outside of the service area? Is the discount valid until I’m outside of that area, or do I have to pay for the whole trip?

If you trave outside the service area, you will be responsible for paying the entire fare (Go Dublin promotion will not apply).

How long can I expect to wait for my ride to show up?

Actual wait times depend on how many drivers are currently in the area, but in most cases a ride will arrive within 10 to 15 minutes.

Can anyone use Go Dublin?

Yes, anyone over 18 can use the Go Dublin promotion. All of the participating providers have 4-doors and accept service animals. If you are unable to ride in a sedan, you can request a wheelchair-accessible vehicle from Uber (Uber WAV) or DeSoto Cabs.

How is Go Dublin paid for? Were taxpayer dollars used to develop this program?

The Go Dublin promotion is paid for by local Transportation Development Act (TDA) funds from Wheels and Measure BB funds from the Alameda County Transportation Commission.

Are booking or services fees included in the Go Dublin discount?

Booking or service fees may not be included in the Go Dublin discount. Please check individual service providers for details.

I have some ideas for improvements. How can I give feedback?

Wheels is eager to hear your ideas. Please e-mail Christy Wegener, Director of Planning and Operations, at [email protected]

Interested in becoming a Provider for Go Dublin?

If you are a Transportation Network Company and are interested in participating in the Go Dublin Rideshare Promotion, please call our administrative offices at (925) 455-7550.

 

THE “GO DUBLIN” PROGRAM MERELY PROVIDES A DISCOUNT FOR CUSTOMERS WHO CHOOSE TO UTILIZE THE SERVICES OF THE PARTICIPATING THIRD PARTY PROVIDERS.  THE LIVERMORE AMADOR VALLEY TRANSIT AUTHORITY DOES NOT PROVIDE A WARRANTY OF ANY KIND AS TO THE QUALITY OR SAFETY OF ANY OF THE PROVIDERS UNDER THAT PROGRAM.  ALL WARRANTIES, CONDITIONS, REPRESENTATIONS, INDEMNITIES, AND GUARANTEES WITH RESPECT TO THE CONTENT OR SERVICE AND THE OPERATION, CAPACITY, SPEED, FUNCTIONALITY, QUALIFICATIONS, OR CAPABILITIES OF THE SERVICE PROVIDED HEREUNDER, WHETHER EXPRESS OR IMPLIED, ARISING BY LAW, CUSTOM, PRIOR ORAL OR WRITTEN STATEMENTS, OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO ANY WARRANTY OF SATISFACTORY QUALITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT, ARE HEREBY OVERRIDDEN, EXCLUDED, AND DISCLAIMED.