Always Safe
Accessibility | Bike & Ride | FAQ's | How to Ride | Popular Destinations | Safety Guidelines

Your safety is important to us.  Wheels encourages you to practice these safety tips to ensure a safe and enjoyable ride aboard the bus.

Boarding the Bus

• Please get to the bus stop a few minutes before the bus is scheduled to arrive, and wait next to the Wheels bus stop sign (or curb stencil). The bus will pull over at the closest safe place to stop, and then you can board the bus.
• Please have exact change for your bus fare ready. Wheels drivers do not carry change.

Getting off the Bus

• Let your driver know that you'd like to exit the bus at the next stop by pressing the rubber strip near the bus windows or pulling the cord.
• Please exit the bus through the rear doors. For your safety, please don't step into the rear stairwelluntil the bus has stopped

Wheels' Top Priority is Maintaining a Safe Transit System

Our operators have been trained to call for a Road Supervisor or for police assistance if they believe there is a threatening situation on board their bus.  In addition, surveillance cameras are provided to maintain the safety and security of our passengers.

Strollers/Shopping Carts

To ensure child safety, passengers must remove the child or children from the stroller and fold the stroller prior to boarding the bus.  Once aboard the bus the stroller must be stowed behind the seat and out of the aisle.  In no case is the stroller to be positioned so as to block aisles, wheelchair stations, doors, steps, or emergency exits.  Passengers who refuse to control the stroller as described above will be refused a ride.  Small personal shopping carts may be brought on board if they are light enough for the passenger to manage safely, lift up the rear bus steps and are carefully stowed out of the aisle.

Items placed in the luggage rack must fit safely within the railing.  Strollers, grocery bags and shopping carts are not allowed in the luggage rack.

Courtesy Guidelines

Everyone should be able to ride without disturbance.  Please be courteous to fellow passengers.

• Do not stand in the step wells or in front of the white or yellow standee line.

• Do not stand up or change seats while the bus is in motion.

• Keep arms and hands inside the windows at all times.

• Take only one seat and please refrain from putting your feet on the seats.

• Smoking on the bus is prohibited.

• Food and beverages in opened packages are not allowed on the bus.  Eating and drinking is prohibited.

• Playing a radio is allowed only if you use headphones.

• Service animals for passengers with disabilities may ride the bus, but must be controlled and out of the aisle.  Other animals are not allowed on the bus.

• Shirts and shoes are required.Do not engage in activity that would distract the driver's attention from the safe operation of the bus.

• Observe priority seating for the elderly and passengers with disabilities.

• Passengers boarding with skateboards must hold them securely on their lap throughout the trip.

• Bicycles are not allowed on board the bus.  Cyclists must load, secure and unload their bicycles from exterior bike rack in a safe and timely manner.

• Oversized baggage, packages, or other large articles are allowed only if they do not restrict free movement of passengers or create a potentially dangerous situation.

• No soliciting on Wheels buses or property.

• Explosives and combustibles, including car batteries and gas cans (empty or full), are not allowed on Wheels buses at any time.  Firearms, mace and other weapons are also prohibited.

• Each passenger must have a destination and cannot ride the same route continuously.

Please Note
A complete list of the Rules of Conduct is posted on the bus.  Anyone Violating any of the rules may be ejected from the bus and/or reported to the nearest law enforcement agency.  To learn more about Wheels ordinances, administrative rules and exclusion policies, call (925) 455-7500.

Return to:  Rider's Guide