Senior Operations Analyst

Position is open until filled.  Submit resumes attention of Salomon Abdel-Aziz, Manager of Administrative Services via email at [email protected]
Please note that physical copies will NOT be accepted.  

1. Position Identification

Title: Senior Operations Analyst
Department/Division: Operations
Reports To: Director of Operations and Planning
FLSA Status: Non-Exempt
Salary Range: $47.80/hr – $66.92/hr
Work Schedule: Monday-Friday – Occasional weekends. Schedule to be determined
Work Location(s): LAVTA Administrative Offices – 1362 Rutan Court, Livermore
Field work in the LAVTA service area

The Livermore Amador Valley Transit Authority (LAVTA) operates the Wheels fixed route bus system, providing safe, reliable, and affordable transportation throughout the Tri-Valley cities of Livermore, Dublin and Pleasanton. Since 1985, LAVTA has connected residents and visitors to work, school, medical services, and regional transit options including BART, ACE, and County Connection. Guided by a seven-member Board of Directors, LAVTA is committed to improving mobility and enhancing the quality of life for the communities it serves. LAVTA employs 16 administrative staff members and contracts out the operation of 60 heavy-duty diesel hybrid buses across a 40-square-mile service area. LAVTA carried approximately 1.4m riders in 2025.

2. Job Definition

The Senior Operations Analyst supports the planning, implementation, monitoring, and optimization of LAVTA’s Intelligent Transportation Systems (ITS), onboard technologies/systems,  and internal IT platforms. The role provides advanced analytical, technical, and project management support to ensure efficient fixed route operations, reliable real-time information, and resilient internal systems for administrative and contractor staff. Work requires a high level of technical expertise, independence, and judgment in resolving software, hardware, and operational technology issues.

3. Distinguishing Characteristics

The Senior Operations Analyst performs complex technical ITS functions, manages agencywide technology initiatives, maintains current IT/ITS systems, leads new system implementations, conducts high level data analysis, and oversees vendor performance. Compared to the Operations Analyst, the Senior level functions with greater independence, broader project responsibility, and deeper subject matter expertise in transit technology systems.

4. Essential Functions

• Oversee the configuration, maintenance, accuracy, and performance of LAVTA’s Intelligent Transportation Systems (ITS) and real-time data services.
• Ensures reliable functionality of onboard and on-street technology, including CAD/AVL, headsigns, annunciators, and passenger information systems.
• Leads technology procurement, implementation, testing, and vendor management for all IT and ITS systems.
• Conducts analytical evaluations of service performance, reliability, safety, and technology-driven metrics, producing recommendations for improvements.
• Manages the agency’s real-time GTFS feed, ensuring accuracy, updates, implementation of best practices, and coordinated integration with vendors and public-facing applications.
• Develops and maintains cybersecurity protocols, backup systems, disaster recovery plans, and network performance benchmarks.
• Support fixed-route operations with analytical reporting, KPIs, system performance analysis, and operational improvements.
  
  

5. Examples of Duties

• Install, configure, and maintain hardware and software for transit ITS applications, including Vontas OnRoute, Trapeze FX, TransTrack, Camera Systems, APCs, and Swiftly.
• Troubleshoot computer systems, servers, communication systems, on-street and onboard equipment.
• Conduct daily performance checks, field surveys, stop updates, system diagnostics, and analysis of ITS-related reports and trends.
• Manage testing plans, implementation schedules, upgrades, and patches for agencywide systems.
• Prepare technical scopes of work, support RFP development, and oversee contract execution and vendor compliance.
• Provide IT support for Board and Committee meetings and present IT related agenda items as assigned.
• Maintain all configuration documentation and ensure data accuracy across ITS platforms.
• Support fixed-route operations with KPI development, performance analytics, reporting, and recommendations for service or technology enhancement.
• Perform special projects involving software, technology, funding applications, and technical proposals.
• Assist with procurements related to new vehicles, equipment, or technology upgrades.
• Conduct route and stop surveys, including stop additions and removals, to ensure real-time data and mapping accuracy.
• Monitor daily performance metrics across ITS platforms, identifying issues, trends, and required adjustments.
• Support operational improvements through analytical reporting, KPI development, performance dashboards, and data visualizations.
• Participate in special projects related to transit technology, service reliability, and funding applications.
  
  

6. Minimum Qualifications

6.1 Preferred Education

Education: Bachelor’s degree in Information Technology, Computer Science, or a related field.

Equivalency: Additional directly related professional experience may substitute for the preferred education on a year‑for‑year basis.

6.2 Required Experience

Years: 3 to 5 years

Type: Experience with ITS, IT systems, system troubleshooting, data analytics, network fundamentals, or related transit technology.

Lead/Supervisory: Not required.

6.3 Licenses, Certifications, and Other Requirements

• Microsoft MCSE or MCDBA certification desirable.
• Valid California driver’s license (if required for fieldwork).
• Ability to pass background checks.
• Background in cybersecurity or system security planning.
• Experience supporting transit operations or public-sector technology deployments.

6.4 Special Conditions

• Occasional early morning, late-night work, and/or occasional weekend based on operational needs.
• Hybrid eligibility: One telework day per week after successful probation period.
• Not a safety sensitive position.
  

7. Knowledge, Skills, and Abilities

7.1 Knowledge of

• Transit ITS systems, including CAD/AVL, Vontas OnRoute, Trapeze FX, and related applications.
• Windows Server and desktop OS, MS SQL, and network fundamentals (TCP/IP).
• GTFS feeds, GIS platforms, and real-time data pipelines.
• Cybersecurity principles and disaster recovery practices.
• Project management processes.

7.2 Skill in

• Configuring, troubleshooting, and maintaining complex software and hardware systems.
• Data interpretation, trend analysis, and KPI reporting.
• Leading multi‑stakeholder technology projects.
• Drafting scopes of work, technical documentation, and system configurations.
• Communicating effectively with vendors, staff, and leadership teams.

7.3 Ability to

• Independently manage multiple projects and competing priorities.
• Analyze operational, technical, and system-level issues and develop solutions.
• Collaborate with internal divisions and external technology partners.
• Present technical topics clearly in written reports and public meetings.
• Maintain high accuracy and attention to detail in system documentation.
  

8. Working Conditions

8.1 Environmental Conditions

• Office environment with extended computer use.
• Field environment, transit facilities, and Onstreet ITS equipment.
• Exposure to weather, noise, and moving vehicles.
• Exposure to dust, fumes, moving equipment/vehicles
• Work around electrical equipment when interacting with bus technologies.

8.2 Physical Conditions and Demands

• Prolonged sitting or standing.
• Walking on uneven surfaces at transit stops or facilities.
• Occasional bending, climbing, or kneeling to access equipment.
• Lifting/carrying up to 25 lbs.
• Repetitive motion and keyboarding.
• Driving agency vehicle for field inspections (if needed).
  

9. Core Competencies

• Technical Expertise
• Problem Solving & Analytical Thinking
• Project Management
• Communication & Collaboration
• Attention to Detail
• Systems Thinking
• Professional Integrity
• Vendor Relationship Management
  

10. Benefits

Retirement

• CalPERS retirement plan, with employee contribution rate dependent on qualifying prior public employment.
• The Authority does not participate in Social Security.

Annual Leave

• 176 hours of general leave per year for years 1 through 5 of employment.
• 216 hours of general leave per year beginning in year 6 of employment.
• 12 paid holidays per year.

Insurance

• With the exception of health care, for which the employee may be responsible for a partial contribution, the Authority pays both the employer and employee share of insurance premiums.
• Employee and dependent medical coverage through CalPERS.
• Employee and dependent dental and vision coverage.
• Disability insurance.
• Life insurance equal to 1.5 times the employee’s annual salary.

Additional Benefits

• Professional development support. The Authority pays expenses for attendance at professional meetings in accordance with the Board‑adopted budget.

11. Disclaimers

• This position overview describes the general nature and level of work performed. It is not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to assign additional duties based on organizational needs. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform essential job functions. LAVTA is an equal opportunity employer.

Equal Employment Opportunity Statement

The Livermore Amador Valley Transit Authority (LAVTA) is an Equal Opportunity Employer. LAVTA does not discriminate in employment or the delivery of services on the basis of race, color, creed, ancestry, national origin, gender, gender identity or expression, marital status, sexual orientation, religion, age, veteran or military status, medical condition, genetic information, or physical or mental disability, in accordance with applicable federal, state, and local laws.

LAVTA also follows Fair Chance hiring practices and does not deny participation in the application or selection process to individuals with prior involvement in the justice system, consistent with California’s Fair Chance Act.

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