Apply for Wheels Dial-a-Ride Paratransit Service
Step 1: Complete Your Application
Apply Online:
- Visit www.adaride.com
- Enter your ZIP Code.
- Create your secure profile
- Complete the application (takes about 10 minutes)
Apply by Phone:
- Call ADAride at (877) 232-7433
- Monday – Friday, 8:00 AM to 4:00 PM (Pacific Time)
A paratransit eligibility specialist will:
- Start your application over the phone
- Mail any necessary forms to you
- Guide you through the process an answer questions
If you have previously applied and need username or password assistance, please call (877) 232-7433.
Step 2: Professional Verification
A licensed healthcare professional who treats you must complete a short verification form. The form takes about 10 minutes to complete, instructions are included on the first page of the form. Your provider will use your secure Application ID and password. The completed form can be submitted by:
- Fax
Step 3: Receive Your Determination
Your application is complete, and the professional verification is received, a written eligibility determination is issued within 21 days.
For further assistance or questions, call ADAride at (877) 232-7433.
If you’re unable to independently use local fixed-route service, you may be eligible for paratransit services.
Passengers eligible for paratransit services under the Americans with Disabilities Act can benefit from the Wheels Dial-A-Ride service. The criteria for ADA paratransit eligibility is the inability to independently use the fixed-route transit due to a disability or a health-related condition. A person can be found to be ADA paratransit eligible for all or for some of their transit trips, based on the individual’s specific condition(s).
You have the right to appeal if you have been denied paratransit eligibility.
If you disagree with the conditions of your ADA paratransit eligibility, or if you have been denied paratransit eligibility, you have the right to appeal the decision.
Submit a written appeal within 60 days of your determination letter
To do so, you must submit a written appeal within sixty (60) days of your determination letter to LAVTA (Attn: Dial-A-Ride Appeals, Livermore Amador Valley Transit Authority, 1362 Rutan Dr., Suite 100, Livermore CA, 94551) and indicate whether you would like to request an appeal hearing or include your reasons for appealing in writing. Your request for an appeal will be forwarded to LAVTA’s Executive Director.
An appeal hearing will be scheduled within 30 days
Once we receive the letter, if requested, an appeal hearing will be scheduled within 30 days. The appeal hearing process will include a meeting between you (or someone on your behalf) and the appeals board, and the possibility of a functional and/or cognitive testing procedure. A response by the Executive Director will be completed within thirty days (30) of the hearing or receipt of the written appeal. Should any decision take longer than 30 days, paratransit service will be provided until a decision to deny the appeal is issued.
You may bring anyone you wish along to the meeting to speak on your behalf. Dial-A-Ride will provide free transportation for you to and from the appeals meeting.
